Air ticket refund policy:

- Conditions for changing flight dates, itineraries for refunding and exchanging airfares of Bamboo Airways. Depends on the seat class you choose during the flight booking process. Currently, Bamboo Airways offers 3 main classes of seats: Bamboo Business, Bamboo Plus, and Bamboo Eco. Depending on the seat class, there will be different return policies:

Policy

Bamboo Business

Bamboo Plus

Bamboo Eco

Hand baggage

2 x 7kg

7kg

7kg

Signed luggage

30kg (free )

20kg(free)

Thu phí

Children

(From 2 to 12 years old )

75% adult price

(not include VAT tax)

Babies

( under 2 years old )

100.000VNĐ/trip

( not include VAT tax )

Private VIP lounge, piority check - in, boarding, baggage 

Free

Unable

Unable

Reserve your seat advance 

Free

Fee

Fee

Change flight date, itinerary

Free (*)

Exchange fee 250,000VND + fare difference

Exchange fee 340.000VND + fare difference

Exchange fee 340.000VND + fare difference

Change 

Exchange fee 450,000VND

Exchange fee 450,000VND

Unable

Return the ticket

 300.000VNĐ(**)

Unable

Unable

Payment

Pay immediately

Pay later

Pay immediately

Pay later

Pay immediately

Changing time limit

Within 6 months from the date of ticket issue

3 hours before departure

3 hours before departure

Not include 10% VAT tax

 

- Bamboo Airways regulates to refund and cancel tickets. Passengers will have to pay a fee of VND 450,000/pax/leg/change (VAT not included). In order to cancel tickets, you need to provide booking information such as ticket code. Flight itinerary, full name, flight date...

Flight routes as well as flights of Bamboo Airways:

- The flights of Bamboo Airways (QH) are widely distributed at home and abroad, specifically as follows: The airline provides 30 domestic routes to major provinces of the country such as Vinh, Hai Phong, Dien Bien , Van Don, Hanoi, Thanh Hoa, Da Nang, Quy Nhon, Dong Hoi, Da Lat, Phu Quoc, Buon Ma Thuot, Cam Ranh, Pleiku, Can Tho, Chu Lai, Nha Trang, Hue,... More The difference between Bamboo Airways and other airlines is that, focusing on less-exploited routes, remote areas, borders and islands, making it as easy for customers to book air tickets as possible.

- Besides expanding routes, Bamboo Airways' fleet is also standardized, expected to increase to at least 30 Boeing 787 Dreamliner and Airbus A321neo aircraft, serving domestic and international flights. Expanding Bamboo's flight network like never before.

- To ensure aviation security/safety after the Covid-19 epidemic, Bamboo Airways flights during this time are still carried out according to strict standards of the Ministry of Health and the Ministry of Transport. Passengers are instructed to check their body temperature, make a medical declaration before the flight and wear a mask throughout the flight. Airlines continue to disinfect and disinfect aircraft according to regulations of the Civil Aviation Administration of Vietnam.

- From July 1, 2020, Bamboo Airways restores the standard of 5-star oriented flight service across the entire flight network. The restoration of services on Bamboo Airways flights strictly complies with the hygiene and safety procedures as prescribed by the Civil Aviation Authority of Vietnam.

Detail information

●  From August 12, 2020, Bamboo Airways officially opens sale of tickets for the New Year of the Pig 2021  on the domestic flight network with many flexible prices and continuously increases flights on flight routes to serve the travel needs of passengers. passengers during the upcoming Lunar New Year peak.

●  This year, Tet air tickets are opened for sale early by Bamboo Airways to create favorable conditions for passengers to buy tickets to their hometown, visit relatives, travel, etc., and at the same time ensure customers can book seats during peak times.

●  With routes with great travel demand such as: Hanoi - Ho Chi Minh City; Hanoi – Nha Trang; Hanoi – Phu Quoc; Hanoi – Dong Hoi; Hanoi – Vinh; Hanoi – Quy Nhon…  and Ho Chi Minh City  – Da Nang; Ho Chi Minh City - Hai Phong; Ho Chi Minh City - Thanh Hoa... will be increased flights and increased loads during Tet 2021.

●  Information about Tet airfares as well as airline flights will be constantly updated.

● Please contact 0243.722.8286 for more detailed information about prices and flights.